Danielle Grehan

Danielle Grehan

Head of Global Delivery Support Danielle joined Stellar in 2016, bringing with her 25 years of Contact Centre Experience across telecommunications, advertising, BPO, finance, government and energy. Danielle has a Master of Management and a Graduate Diploma in Psychological Science. Danielle is passionate about building strong delivery capability in her teams to consistently deliver to business objectives. Danielle has previously led sales, service, complaints, inbound, outbound and contact centre support operations. She has also worked as a project manager in contact centres transformation. Danielle’s role is Head of Global Delivery Support where she has the accountability for the teams that enable 4000+ front line agents through CX, workforce management, training, learning, analytics and quality.

Check out all of Danielle Grehan's posts below:

Danielle Grehan

The Future Of CX

It’s no secret that contact centres have far surpassed the stereotype that you will be kept on hold for hours, waiting to speak with someone that may or may not be able to help you. Instead, long waits and confusing channels were replaced with multichannel contact centres and now, customer experience (CX) through customer journey mapping.

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